Check-in App Bluetooth and Network Settings

Published September 30, 2024

Overview 

The Eventfinity Check-in App incorporates Bluetooth and Network settings with features such as badge printing via a print server and scanning Near Field Communication (NFC) and Radion -Frequency Identification (RFID) technology. On the initial installation of the device, the app requests Bluetooth access after the first successful login. Network connectivity is requested on the first access to the printer menu. This article will cover allowing connectivity and enabling access if denied on these initial prompts. 

Allow Bluetooth and Network Access

It is recommended that before all new events, a new installation of the Eventfinity Check-in App be downloaded and installed from the Apple App Store. 

Bluetooth Access

1. Open the app and login.

2. On the first login, the user should accept "Allow" Bluetooth access to connect to RFID readers

Network Access

1. Make sure the print server and check-in app are on the same network.

2. On the first device access to the Printers menu, tap "Allow" to permit the app to find and connect to printers on the network.

Troubleshooting

1. Ensure you are using the latest version of the Check-In App from the App Store.

2. Confirm you are using the latest version of the Print Server (the link is available on the Dashboard under Onsite | Badging page).

3. Validate the print server and check-in app are on the same network.

4. If you are having trouble connecting to Bluetooth devices or discovering network printers, go to Settings | Apps | Checkin and ensure both Bluetooth and Local Networks are toggled on.

2. These steps should resolve most connection issues. If you still have issues after updating the device app settings, turning the device off, and then back on should resolve the issue.