Configuring a support email for events

Adding a Zendesk support address

Zendesk addresses are variations of your original support address: support@myaccount.zendesk.com. For example, help@myaccount.zendesk.com and feedback@myaccount.zendesk.com. You can add as many Zendesk support addresses as needed.

Note: If you want to add an external support address, see Adding an external support address.

To add a Zendesk support address

1. Click the Admin icon () in the sidebar, then select Channels > Email.

2. In the Support addresses section, click Add address, then select Create new Zendesk address.
   

3. Enter an address you'd like to use for receiving support requests.

4. Click Create now.
   The email address is added to your list of support addresses.

Receiving email at your support addresses

Emails sent to any of your known support addresses become tickets in your Zendesk. And, if you have enabled wildcard emails (see Accepting wildcard email addresses for support requests), then emails sent to any variation of your Zendesk address, regardless of whether it's a known support address, become tickets in your Zendesk.

Note: If an email containing more than 65,000 characters is sent to your Zendesk, the resulting ticket comment is truncated. This can sometimes happen when an email thread contains many replies, and is forwarded to your Zendesk support address.

For tickets received via email, you can see which address it was sent to at the top of the ticket.

You can set up business rules, views, and SLA policies for tickets sent to your support address by using the "Ticket: received at" condition.

If you have set up multibrand, then the ticket receives the brand associated with the support address the email was sent to (see Adding email support addresses for multiple brands).