Chat Setup

Updated- 2/23/23

Intro

Chat creates chat rooms that are accessible throughout the event site. Multiple chat rooms can be created based on groups, and all chat rooms can be made visible throughout different areas and pages of the event site. 

Notes:

• Chats are limited to 500 characters
• Chat transcripts are saved and can be downloaded from dashboard by default.  
  • Previously chats needed to be saved on dashboard which would then allow downloading of a chat log
• Previously “dynamic” groups could not be used to creating a chat room but this is now allowed
• Chat Rooms do not appear in vMeet rooms or external links 
• Users will get a timeout if the platform believes the user is spamming
• Admin's are indicated with a Green Moderator Dot.  Chat Admin Privileges include:
  • Deleting Chats: Clicking on each chat displays a delete icon. Clicking the delete icon will prompt a confirmation message prior to deleting the chat it is associated with.
  • Flag/Un-flag Attendees: Via the attendee list, an admin can Flag or Un-flag attendees on the list. Once flagged, an attendee can no longer chat, however they can still view the chat. Once un-flagged, the attendee may resume full access to the chat function.

Setup/Info

Please note, in order to set up Chat, the event cannot utilize the “Legacy Theme” and “Attendee Global Presence” must be turned on.  These toggles on dashboard have ben removed recently for all new events.  

Legacy Theme toggle is now defaulted off and removed.

Attendee Global Presence toggle is now defualted on and removed.

• To Create a Chat Room
  • Within Dashboard, navigate to Content > Chat 
  • Create a new room by clicking “+ New Chat” 
  • Name the room
  • Select the appropriate domain for the room to appear
  • Chat can now allow attendee subheaders to appear for all attendees with their name within Chat.  To do this, add the short code to the attendee field that youd like to show in this field.
  • The “Active?” toggle turns the room on and off
  • Click “Save”

• Assign Chat Admins (optional)
  • You can add both “normal” as well as "dynamic" type groups as Chat Admins. Once a group is created, it will show up on the drop down list to be selected. Previously, dynamic groups could not be attached to assign Chat admins.

• Privatize the Chat (optional)
  • You can privatize chat rooms by targeting groups for it to be visiable to. Once a group is created, it will show up on the drop down list to be selected. Previously, dynamic groups could not be used to privatize Chat.  

• Download a Chat Log (optional)
  • Within Dashboard, navigate to Content > Chat 
  • Find the chatroom on the index page and click the download icon under “Actions” to download a chat log